FAQ

JEWELRY

Every single piece of jewelry that comes from our studio is handmade with aloha right here in Lahaina.  As such, each piece takes time to create.  Please allow one to two weeks for your order to be processed and delivered.  During peak holiday times, it may take longer.  If you have any questions or concerns regarding your order, please do not hesitate to contact us at nagasako.designs@gmail.com.

All flower petal, whole flower and leaf pieces are created from real flowers and leaves that we have preserved and glassed in a resin.

Sunrise shells are only found here in Hawaii at depths of 100 feet or more.  The shells we use primarily come from the north side of Oahu and Kauai.  No shells are taken alive.

All of our chain and wires are sterling silver or gold fill.  Ear wires, unless stated otherwise, are nickel and lead free, sterling silver or gold plated steel.

SHIPPING

All of our orders are shipped via USPS priority mail with tracking and insurance provided.

EXCHANGE POLICY

We pride ourselves on customer service and want our clients to be happy with their purchases!  Should you have any issues with a website order, please do not hesitate to contact us within the first 30 days after purchase and we will send you a replacement free of charge.